Performance Pledge
Services | Performance Pledge |
---|---|
Network Availability | 99.85% |
Administrative Application Service Availability | 99% |
Maintenance of Desktop Hardware |
|
Classroom AV/IT Support | 95% of calls completed within the established service level commitment:
|
IT HelpCentre and Hotline | 95% of HelpCentre and Hotline calls responded within the established service level commitment:
|
Blackboard Common e-Learning Platform - |
|
Blackboard Common e-Learning Platform - |
|
Blackboard Common e-Learning Platform - |
|
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