Performance Pledge
Services | Performance Pledge |
---|---|
Administrative Application Service Availability | 99% |
Blackboard Common e-Learning Platform - Creation of accounts for lecturers and students |
|
Blackboard Common e-Learning Platform - Updating of add-drop changes |
|
Blackboard Common e-Learning Platform - Creation of websites and import of student accounts after the add-drop period |
|
Classroom AV/IT Support | Average lead time from log to closure:
95% of calls completed within the established service level commitment:
|
IT HelpCentre and Hotline |
Average lead time from log to closure: 3 days 95% of HelpCentre and Hotline calls responded within the established service level commitment:
|
Maintenance of Desktop Hardware |
|
Network Availability |
99.85% |
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