The Information Technology Services Office is organized into five functional areas.

The Administrative Application Services Section (AAS) is responsible for the planning, design, development and maintenance of administrative information systems in PolyU. The portfolio of systems being managed includes in-house developed applications, outsourced applications as well as customised software packages in support of digital research, digital learning and teaching, knowledge organization and digital workspaces. The main business areas covered include Research Administration, Student Administration,  Student Servies, Financial Management, Staff & Community Management, Space & Facility Mangement, Knowledge Management, Statistics & Data Analysis and Departmental Administration and Technology Enablement. The Section aims at enabling the University to achieve strategic goals in services and operations excellence through a series of application related services including business process management, business solution design with sound underlying technology and architecture, application development, application software evaluation, system implementation, project management, enterprise information management, and production system management.

The System Infrastructure Services Section (SIS) is responsible for the server infrastructure of the University including the design, management and operation of university data centres; overall business continuity and disaster recovery provisioning; development and management of University cloud infrastructure and digital workspace infrastructure; provisioning of server co-location, virtualisation, identity & access management, directory services,  portal & web hosting; university shared file, data storage and archiving services as well as  server related technical services in support of teaching, learning and research. The Section is responsible for providing round-the-clock computer operation for the University.

The Network and Communication Services Section (NCS) is responsible for the development and management of the campus network infrastructure including Internet access and wireless LAN services, e-Services infrastructure including the provision of IP Telephony, mass mailing and business process, automation services,, as well as network security services. It is also responsible for the development of the University Information Security Management Framework and the implementation of effective information security practices across the University. The Section provides security risk assessment services to end users.

The User Services Section (USS) provides end-user support services to enable all staff and students to make the best use of information technology at their disposal. It is responsible for the operation of the Help Centre and IT support hotline services, mangement of desktop environment, provision of electronic messaging and collaboration service and staff IT training programmes, management of the Student Computer Centre and the desktop equipment maintenance programme. The Section also provides development and consultancy service for creation of websites as well as advice on web security and accessibility. The technical support for various teaching and learning initiatives, such as the University e-Learning platform, Learn@PolyU, as well as the classroom AV/IT facilities is also undertaken by the Section. It continuously collaborates with academic departments and other support units such as EDC, FMO, CDO and Library to improve the learning environment in PolyU. 

The Administrative and General Services Section (AGS) is responsible for planning support and administration matters including budgeting, finance, personnel, accommodation and office management. It also provides general support and customer services to departments in software site licence co-ordination and distribution, IT training programme administration, and various publicity activities.

In recent years, ITS has heightened its focus on enhanced business process, organization accountability, and functional transparency while protecting against undue bureaucracy. Organizational development is a continuing process that assists each section to effectively manage the changes inherent in a dynamic workplace. The organization structure has been subject to continuous improvement as technology and service portfolios evolve.

Click here for the ITS services structure of the various functional areas.


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