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Past Events

05
Jun 2015
Workshop
Workshop on Knowledge-based Service Innovation

Date:

05 Jun 2015 - 05 Jun 2015

Speaker:

Prof. Eng Chew, Prof. Eric Tsui

Event fee:

1800

(Member):

1440

Please click here for details

Details:

The world’s economy is increasingly service-based. More than 75% of GDP in the developed markets including Hong Kong are produced by services. Service innovation in both services and manufacturing sectors is shaping up as a significant transformational force in these developed economies. Accordingly, firms in developed markets are becoming service centered, and focused on enhancing the customer experience. Service centered firms often co-create value with their customers through the dynamic configuration of their people (knowledge), processes and technologies which, collectively, are known as organizational capabilities.