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Handling Difficult Situations

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The aim of this seminar is to enable participants to build problem-solving skills through interactive activities. It will also enable participants to build thinking skills and return to work with usable action plans to manage their mindset and take control of challenging situations.

Course Objectives

On completion of this seminar, participants should be able to:

  • Recognize the challenges and avoid potential legal issues associated with the handling of difficult situations such as delivering negative messages, resolving conflicts, managing emotional behaviors of others, and opening closed minds;
  • Learn the strategies and techniques to handle difficult situations while maintain corporate image and good will; and
  • Apply techniques and use of assertive and professional language.

Target Participants

HKIE Member or engineer

Course Contents

  1. Identify and Reduce the Risk of Upsetting Others
    • Act defensively by identifying and analyzing potential difficult situations and people in the workplace
    • Determine the positions and underlying interests of each situation and difficult person
    • Clarify the real costs (both personally, legally and professionally) of not dealing with people or situations expeditiously
    • What's the personal cost of not giving feedback and learn how to provide it without caving in to pressure
  2. Know Yourself and Understand Others
    • Identify individual and personal attributes that cause each of us to react differently to stressful situations and hard-to-deal-with people
    • Learn how to cope by understanding the underlying causes
    • Communicate more effectively by developing more effective listening and communication skills
    • Learn how to keep your perceptions and assumptions in check
    • Develop a personal action plan for improvement
    • Build team relationships to support that strategy
  3. Build Your Competency
    • Dealing with situations where the interests of various parties may cause conflict
    • Finding workable solutions that maintain your organization's good public image
    • Addressing aggressive and passive-aggressive behaviors

Date & Time

5 December 2020 (Sat), 9:30am - 5:00pm




Certificate of Attendance

Medium of Instruction

Cantonese (course materials in English)


Click HERE to register this course.


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