Superpromoters and The Dynamics of Enthusiasm
Rundown

Morning Session

  • Welcome, Introduction and Expectations
  • How to find your Superpromoters & create Flame
  • Flame Workshop
    - Battle between superpromoters & antipromoters
  • Presentation: Superpromoters:
    - Awareness
    - Customer Research
    - NPS system
    - Superpromoter profiling

Afternoon Session

  • Creating Flow and Flood
    - Generate customer centricity
  • Presentation: Superpromoter Support Cases
  • Role of Superpromoter
    - Where to find your superpromoter
    - Practical consideration
  • Review of Takeaways and Concluding Remarks