Strategies for Reducing Conflicts at Work
Rundown
  • Welcome, Introduction and Expectations
  • Understanding conflicts at work
    - Self style and reaction
    - Thinking
    - Emotions
    - Behaviour
  • Thomas Kilmann Conflict Styles
    - Quiz
    - Assertive Vs Cooperation
  • Preparations for effective conversations
    - Role plays and practice
  • Q&A
  • Review of Takeaways and Concluding Remarks