Strategies for Reducing Conflicts at Work
Learning Outcomes

The objective is to generate understanding on how conflict situations impact our thinking, emotions and behaviour and to learn how to adopt natural preferences and proven styles for dealing with conflicts.

Upon completion of the programme, participants are expected to achieve the following outcomes:

  • Develop alternative approaches to deal with conflict situations;
  • Understand own preferences and style for dealing with conflicts;
  • To enrich expertise to manage the growing complexities associated with security of data and networks; and
  • Have a deeper awareness of the other persons’ needs or motives;
  • Appreciate a range of conflict handling styles and approaches they can apply;
  • Learn how to be more effective at dealing with a range of conflict type scenarios; and
  • Practice what they have learnt.