Interpersonal Communication: Communicating Assertively (COMM214P)
  • Welcome and Introduction
  • Reinforce key points from the online learning; definition of Assertiveness to align for common understanding
  • Why and how conflict and disagreement arises
  • Mindset needed in handling conflicts
  • Communication skills needed for assertiveness
    - Active listening
    - Reframing techniques
    - Rapport building
  • Review of Takeaways, Q&A and Concluding Remarks