Interpersonal Communication: Communicating Assertively (COMM214P)
Learning Outcomes

Upon completion of the programme, participants are expected to achieve the following outcomes:

  • Classify the behaviour styles exhibited in a given scenario
  • Understand why and how conflict and disagreement arises
  • Recognize statements and practices that demonstrate assertiveness, in a given scenario
  • Have the right mindset to deal with different types and levels of stakeholders at work
  • Communicate assertively in a given scenario
  • Become more confident in own abilities and enhance own communication skills via active listening, reframing techniques and rapport building