Mr Mark Conklin

General Manager
JW Marriott Hotel Hong Kong

A veteran hotelier, Mark has over 40 years of experience in the hospitality industry and 37 years with Marriott International. As General Manager of the JW Marriott Hotel Hong Kong, the flagship hotel of the JW Marriott brand in Asia Pacific, he is responsible for the overall operational activities and guest services as well as overseeing 750 associates under his direction. This is Mark’s second return as General Manager of the luxury-tier property (602 guestrooms). Under his leadership, the hotel has garnered numerous international accolades, which include 2012 Luxury Hotel of the Year for Marriott/Ritz-Carlton Asia and AON Hewitt Best Employer in Hong Kong (3 consecutive awards). Conde Nast Traveler – Gold List 2011 Award, Travel and Leisure Magazine – Top 10 Hotels in Hong Kong/Best Hotels in the World 2016, and Smart Travel Asia – Top 25 Business Hotels and Top 25 Conference Hotels. Mark also served as Chairman of the Business Council for Hong Kong Marriott brand hotels from 2010 – 2016 and recipient of the 2016 Business Council Culture Award.


Prior to re-locating to Hong Kong in April 2010, Mark held the position of Vice President, Marriott International; overseeing 40 properties across Western Europe from 2004 to 2009. He has also held other key management positions since the start of his career with the Marriott group in 1981, which include Director of Hotel Planning – Marriott Hotels & Resorts; Director of Operations – Fairfield Inns; Resident Manager – Marriott’s Orlando World Center; General Manager – Overland Park Marriott; General Manager - Marriott’s Castle Harbour Resort; Market Vice President and General Manager - San Antonio Rivercenter and Riverwalk Hotels, and General Manager of JW Marriott Shanghai & Marriott Executive Apartments. He was recognized as Worldwide General Manager of the Year in 1993 and 1998 and most recently, 2017 Mustang Award for Luxury Hotels, China.


Mark has an MBA from the Washington State University, a degree in Hotel-Restaurant Management from the University of Denver and completed the Executive Programme with the University of Virginia – Darden Graduate School of Business. Mark is also a part-time lecturer with the Hong Kong Polytechnic University, focusing on strategic management for tourism and hospitality businesses.