Dr Catherine Cheung

Associate Dean and Associate Professor
School of Hotel and Tourism Management
The Hong Kong Polytechnic University

As Associate Dean and Associate Professor at School of Hotel and Tourism Management of the Hong Kong Polytechnic University, Dr Catherine Cheung oversees quality assurance of teaching and learning within the school and the school’s efforts on internationalization. She is a specialist in the study, research and consultancy projects of Hotel Management, IT Management and Revenue Management. The BSc and MSc subjects that she has been teaching include Service Management, Hotel Occupancy Forecast, Revenue Management, Front Office and Lodging Management, etc. She has numerous years of consultancy and practical working experience in the industry. She provided training and consultancy service to Singapore Airline, Korean Airline and educational institutions of hospitality in Hong Kong. She also worked as Front Assistant Manager and training manager at Hyatt Regency Hong Kong, supervising the front line staff and providing training in service quality. Moreover, she had work experience in opening hotels in Hong Kong, Australia and Taipei.


Dr Cheung holds CHE and Certificate in Hotel Simulation and Demonstration of Cornell. Her research and consultancy achievements have been in published and referred to in leading journals, including Contemporary Management of International Hotels, Travel and Tourism Marketing, IT in International Hotels, Hospitality Review of Florida International University, etc. Her research interests are in the areas of IT in Hotels, Revenue Management, Website Management of Hotels and Tour Agents, Outsource of Services in Hospitality, Performance Management of Gaming Corporations, Core Competitive Edge of Managers, Empowerment for Hotel Staff, etc. She was invited as speakers at conferences and workshops of tourism and hospitality organisations or associations, including a presentation on hotel revenue management for the Hotel and Restaurant Association of Guam seminars for staff from Guilin Institute of Tourism (now Guilin Tourism University) organised by the UNWTO.


Dr Cheung holds a BA and MA degrees from Macquarie University in Australia and a PhD in research from the University of Strathclyde in Britain.