The hospitality industry is experiencing substantial disruption and a shifting away from the prevailing paradigm. This challenge demands that organizations and their leaders are alert to the external environment and to take steps to embrace change. This module looks at how recent developments such as the advent of online communications has created greater market transparency, has placed unprecedented pressure on achieving immediacy and how organizations are handling the people issues that arise from an increasingly multi-generation workforce. Managing organizational change is synonymous with cultural transformation and as is commonplace across most industries, hospitality and tourism organizations must develop a culture that is constantly moving.
   
This module presents senior executives with insights into some unfamiliar challenges in the context of organizational transformation. These require an understanding of sensitive people issues, the development of new skills and capabilities, and dealing with uncertainty and resistance.
   
The 2-day program aims to equip participants to shape organization and manage change. Through lectures, discussions, group interaction and activities, we connect theory, research-based concepts and principles to best practices in managing organizational changes.
    
Case studies of hospitality-related organizations in different countries will be used to illustrate the importance of internal communications at different levels and employee feedback at all times in managing change.
    
Module highlights:
    
• Valuable insights that will broaden your understanding of and alter your perspective on change
• Specific applications, frameworks, and techniques that will help you drive behavioral change throughout your organization
• Targeted change initiatives and challenge-specific strategies for use in your current workplace scenarios