August 2014

2nd Road Show for Annual Notebook Ownership Programme Starting on 10 September
Three Smart Tips to Keep Your Credentials Safe
Hot News: FREE MS Office ProPlus Software Licenses for CURRENT STUDENTS!!
OneDrive for Business - 1TB Free Cloud Storage Available to Staff and Students
Reminder – Software Asset Management (SAM) Exercise 2013/14
Phasing-out of Legacy Network Protocols - IPX and AppleTalk
Upgrade of ITS HelpCentre Online Tracking Service (HOTS)
Green Campus - New Online Graduate Employment Survey Now Ready
Update on SUSE Certified Linux Administrator Training for Students
September Staff IT Training Workshops

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Upgrade of ITS HelpCentre Online Tracking Service (HOTS)


The University  has conducted a technology upgrade for IT HelpCentre Online Tracking Service (HOTS) based on the Remedy Service Desk solution.

HOTS is a web-based help request logging and tracking system which enables users to report their IT problems, monitor the progress and receive the answers on the web.

With the launch of the upgraded system on 1 September 2014, staff and students will experience a new user interface which is similar to the old system.

The new system will enable the IT support staff to manage IT issues more effectively and provide you with a better service.

Please click on the following links to learn more about the upgraded HOTS system:


For enquiries or assistance on using the HOTS system, please contact our Help Centre Hotline at 2766 5900.



Bruce Lee
Computer Systems Officer (Web Technology, User Support, Training & Consultancy)