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LEARN@PolyU (理學網)

Avoid LEARN@PolyU emails from going into Junk Folder!

To avoid emails sent by ‘LEARN@PolyU’ from being filtered into "Junk" folder, please check if you have blocked the email address “This email address is being protected from spambots. You need JavaScript enabled to view it.”:

Outlook Web App (OWA)

  • Go to Settings
  • At the bottom of the pane, click Mail.
  • In the left pane, select Mail > Accounts > Block or allow.
  • Under Blocked Senders, check whether the email address “This email address is being protected from spambots. You need JavaScript enabled to view it.” is in the blocked sender list.
  • If so, remove the email address “This email address is being protected from spambots. You need JavaScript enabled to view it.” from the blocked list.

Outlook Client

  • In the Home tab, click Junk and select Junk Email Options.
  • Click Blocked Senders and check whether the email address “This email address is being protected from spambots. You need JavaScript enabled to view it.” is in the blocked sender list.
  • If so, remove the email address “This email address is being protected from spambots. You need JavaScript enabled to view it.” from the blocked list.

Please contact the IT HelpCentre (Tel: 2766 5900, WhatsApp/WeChat: 6577 9669) if you have any enquiries or need assistance.

Mobile app may logout and require to login again (search university name)

Users may experience that the session will logout from the mobile app itself due to the update process of mobile app or haven't login for a couple of days.

Please start to type "The Hong Kong Polytechnic University" in school name on the login screen and login again

mobileapp logout