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Who would meet a counsellor and make an appointment?

Start talking to professionals before things roll into a big snow ball!

  1. Anyone who looks for personal growth and self-actualization
  2. Anyone who wants to understand oneself better and willing to make changes
  3. Anyone who experiences psychological distress
  4. Anyone who feels like they need help
  5. Anyone who has concern over his/her mental health or psychological wellbeing



  1. The Counsellor has a primary obligation to respect the confidentiality of information obtained from students in the course of his/her work as a Counsellor except in emergency circumstances in which not to do so would result in clear danger to the person or to others or required by law. Where appropriate, the Counsellor informs his/her students of the limits of confidentiality.
  2. All personal information a student provided is kept solely for purposes related to the provision of Counselling Services.


Our Opening Hours

9:00 a.m. – 7:00 p.m. (Monday – Friday)
9:00 a.m. – 12:00 noon (Saturday)
If necessary, our counsellors can arrange appointments outside office hours upon request.


Making Appointments for Counselling Service

Students in need can make an appointment through the following ways:

  1. Walk-in (the reception counter in person at QT 308)
  2. By phone at 2766 6800 during our office hours (Mon-Fri: 9:00 am-7:00 pm. Sat: 9:00 am-12:00 pm). 
  3. Email to us:
  4. Online appointment via POSS:


  1. Telephone: 2766 6800
  2. Email:
  3. Walk-in

Our Location: QT308, 3/F, Core T


PolyU-LINE: Non-Office Hours Student Counselling Hotline Service

No.: 3161-8123

It opens during non-office hours as below:

-          Mondays to Fridays: 7pm-9am

-          Saturdays: 12pm-9am

-          Sundays/Public Holidays: 24 hours round the clock

All phone calls will be answered by Caritas Family Crisis Support Centre and follow-up by OCW counsellors.







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