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Faculty/Department Referral


We are all aware that students’ personal problems affect their performance in varying degrees. Helping them cope and manage is important to ensure success and achievement in their university studies.

Early detection and intervention of underlying problems will reduce the chance of serious problems in students’ learning and functioning.

At times, students may not be aware of their needs or options available. It is not unusual that students will not seek help until prompted by their professors and lecturers. Your advice to them is an important motivation to change.

When to Refer:

 Early intervention is always better. The following are some typical problems suggesting that counselling support may be required:

  • Lack of motivation, withdrawn
  • Frequent/substantial absence from classes
  • Poor self-management
  • Inadequate learning skills, academic problems
  • Interpersonal difficulties
  • Mental health problems
  • Stress and anxiety
  • Family problems
  • Lack of financial resources
  • Manifestation of other unusual behaviors

 In the following situations, student(s) should be referred immediately for crisis intervention:

  • Sudden outburst of extreme emotions
  • Attempted suicide or threat of self-inflicted bodily harm
  • Family crisis
  • Known and active psychiatric cases
  • Fights or serious interpersonal conflicts
  • Other crisis situations

How to Refer

1. Obtain consent from the student to be referred in the first place

2.  Cases can be referred to us by one of the following means: 

  • Email to ocw.sc@polyu.edu.hk or
  • Phone contact to the intake counsellor at 2766 6800 (service counter) 

3. For cases in extreme emotions or at risk, you are encouraged to accompany the student to seek for immediate counselling

4. Once the student referred has been seen by a counsellor, we will inform the referrer by email. Follow-up communication with the referrer may be necessary in some cases and consent from the student will be sought in that regard.

Remarks:

If the student is unwilling / unmotivated to seek help, please contact intake counsellor directly to discuss the case. We will find ways to motivate the student to receive counselling or help from other specialists.

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