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Emergency and Community Resources

In case of emergency when there is imminent risk to the safety of the student or the others, please call the 24-hour emergency campus security service at (852) 2766 7999, or the police at 999 for immediate assistance. During emergency, it is important to stay calm and seek help from others nearby.

During Office Hours

If you are experiencing an emotion crisis and need an urgent appointment with our counsellor, please don’t hesitate to come to our office counter at QT308 and indicate that you are having a crisis. Our intake counsellor will attend to you as soon as possible.

After Office Hours

You can get help from the following options:

1. PolyU-LINE: Non-Office Hour Student Counselling Hotline Service

No.: 3161-8123

It opens during non-office hours as below:

-          Mondays to Fridays: 7pm-9am

-          Saturdays: 12pm-9am

-          Sundays/Public Holidays: 24 hours round the clock

All phone calls will be answered by Caritas Family Crisis Support Centre and follow-up by OCW counsellors.


2. Hospital Accident and Emergency Department

The nearest public hospital of our campus is  

Queen Elizabeth Hosital 
30 Gascoigne Road, Kowloon, Hong Kong.
Tel: (852) 3506-8428

3. Crisis Lines

If you feel the need to talk to someone, you may contact any of the following community resources:

24 Hours Hotlines


The Samaritans Multi-lingual Suicide Prevention

(852) 2896-0000

Suicide Prevention Service

(852) 2382-0000

The Samaritans Befrienders HK

(852) 2389-2222

Caritas Family Crisis Support Centre

(852) 18288

Other Hotlines


Social Welfare Department Hotline Service

(Mon to Sat, 09:00 – 22:00; Sun & Public Holidays 13:00-22:00)

(852) 2343-2255

Early Assessment Service for Young People with Psychosis (E.A.S.Y) Hotline

(852) 2928-3283

Mental Health Association of HK

(Mon-Fri, 14:00-22:00)

(852) 2772-0047

 The HK Federation of Youth Groups -- Youthline

(Mon-Sat, 14:00-02:00 For people aged between 6-24)

 (852) 2777-8899

The Family Planning Association of Hong Kong

 (852) 2572-2222

Hospital Authority Mental Health Hotline

 (852) 2466-7350
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