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Facilities › Student Lockers ›  Frequently Asked Questions

Frequently Asked Questions



 

1. To help you find out your own locker location effectively, here are some tips for the locker number.

FOR EXAMPLE: locker number AB12345.
The two letters (AB) refers to the WING/CORE/BLOCK
The first digit (1) refers to the FLOOR
The last four digits (2345) refers to the individual LOCKER NUMBER

2. How to check my locker number?

You may check it out at the locker system at http://www.polyu.edu.hk/sao/locker or enquire at the counter at ST314.

3. How come my payment status in the locker system is not updated after my settlement?
The settlement process may take several working days.

4. Can I change my locker location?
Request for re-allocation of locker will not be entertained.  In case of physical constraint or other specific reason, please email to stars.locker@polyu.edu.hk for further enquiry..

5. When should I return my locker?
The deadline of 15th June for locker clearance is the same for all. For lockers allocated after 2011, all locker users have to vacate and unlock their lockers on or before 15th June every year.
For lockers allocated in 2010 or before, graduates are required to vacate and unlock their lockers on or before 15th June.


6. I have registered for summer term
subjects, can I extend my locker in summer?

Locker users have to vacate and unlock their lockers on / before the deadline. Special locker would be allocated to students who have registered for summer term subjects, and/or having special needs. Please refer to Special arrangement in summer for details.

7. Can I return my locker later?
No extension would be entertained.  Locker users have to vacate and unlock their lockers on / before the deadline.  Special locker would be allocated to students who have registered for summer term subjects, and/or having special needs.  Please refer to Special arrangement in summer for details.

8. What can I do if my locker is damaged?
Please seek help at the counter at ST314.

9. Why combination lock is not recommended?
Thefts are more commonly found in lockers locked by combination locks.

10. What should I do if my locker is bound with a plastic tag?
First, you should re-confirm your locker number. If you find the locker number is correct, you can apply your padlock to the locker by cutting the plastic tag.

11. What should I do if my locker is locked by others?
First, you should re-confirm your locker number.  If you find the locker number is correct, please bring your padlock and to seek help at the counter at ST314 in person.

12. Should I prepare my padlock?
Locker users have to prepare their own padlock after successful application of locker.  Our Office will not provide any padlock or locker key.

13. How to pay the locker fee?

A) ATM

i. Approach an ATM terminal of HSBC, Hang Seng Bank or JETCO with Bill Payment service
ii. Enter your personal password to activate and follow the normal ATM process
iii. Select "Bill Payment" shown on the screen
iv. Select payment for "Universities"
v. Choose "PolyU" / "The Hong Kong Polytechnic University"
vi. input "01"
vii. Key in the debit note number specifically for locker fee and payment amount
viii. Follow the steps shown on the screen
ix. Keep the payment slip until confirmation of locker number.
x. The settlement process may take 2-3 working days.


B) PPS

i. Registered PPS users may call 18031 (in English) or 18033 (in Cantonese) through a tone phone or visit PPS website at www.ppshk.com for payment.
ii. PPS merchants no. of The Hong Kong Polytechnic University: 77
iii. Please register the bill first by quoting the debit note number specifically for locker fee.
iv. Keep the payment record until confirmation of locker number.
v. The settlement process may take 2-3 working days.


C) Online banking (Bill Payment Service)

i. Login the your Online banking account and select bill payment
ii. Select payee as "PolyU" / "The Hong Kong Polytechnic University"
iii. Make sure you have input the debit note number specifically for locker fee.
iv. Keep the payment record until confirmation of locker number.
v. The settlement process may take 2-3 working days.

 
14. Would I be affected by the new locker allocation scheme launched in academic year 2011/12?
Existing locker users (lockers allocated in 2010 or before) will not be affected by the new scheme. 

15. What can I do if I forget to pay the locker fee by the deadline?
Applicant need to re-apply again in the locker system.  Remember to pay the locker fee before the deadline, otherwise the locker will be released to central.