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Supporting Services

(A) Padlock cutting service (on request)

Padlock cutting is served (on request) in the following situations:

a. Key lost
b. Padlock damaged
c. Locker occupied by unauthorized users

Procedures are as follows:

1. Students who wish to apply for the padlock cutting service has to:
     a. Submit request in person at the counter of Amenities Centre.
     b. Provide a new padlock.

2. SAO will verify if the locker belongs to the applicant.

3. Padlock cutting would be carried out by security guards from FMO in 3 working days. (Response time may take longer in peak season, e.g. August to October)

4. In case of key lost or padlock damaged, the security guard would cut the padlock and then fix the new padlock provided by the locker user.

5. In case of un-authorized occupation of locker, the security guard would cut the padlock, clear the items in the locker and then fix the new padlock provided by the locker user. A notice would also be posted on the locker.

6. The cleared items from each locker would be kept for not longer than 3 months. (Notes, paper, food, drinks or anything that may cause or likely to cause a health hazard, security risk, physical danger or a nuisance to the environment will be disposed of immediately) SAO is not liable for any loss or damage of items. The unauthorized locker user has to bear an administrative charge of $100 per locker.

7. Records of padlock cutting and clearance would be kept for a period of up to one year.

(B) Recovering locker items

Under the following 2 circumstances, SAO will force opened student lockers to remove items from the lockers:

a) Unauthorized use of locker (without proper application procedures and approval)
b) Delayed clearance of locker by 15 June

In both cases, applicants who wish to recover locker items have to:

1. Submit application in person at the counter of Amenities Centre.
2. Remember to state the locker number clearly.
3. List out all (or most of) the belongings clearly.
3. Settle the administrative cost of $100.

Before returning the locker items to the claimer, SAO has to:

5. Check and confirm if the mentioned locker(s) is/are cleared by SAO.
6. Confirm with the authorized locker user that the items do not belong to him/her.
7. Arrange to deliver the items from the storeroom to the Amenities Centre once a week. (Response time may take longer in peak season, e.g. August to October)
8. Notify the applicant via phone call when the belongings are ready for pick up.
9. Ensure the claimer has signed to acknowledge the receipt of the items.

Important Notes:

1. Occupying lockers without proper application procedures and approval and failure in observing the locker clearance deadline are examples of violation of locker regulations.
2. An administrative cost of $100/request would be charged.
3. SAO would keep the belongings/items cleared from lockers for a period not longer than 3 months.
4. SAO has the right to dispose the items cleared from lockers without notification in advance.
5. SAO is not liable for any loss or damage of items.
6. Records of un-authorized user of locker would be kept for a period of up to 7 years.

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