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Upcoming Events

22
Aug 2018
Summer School
3rd International Summer School in Knowledge Management

Date:

22 Aug 2018 - 22 Aug 2018

Venue:

PolyU

Speaker:

Prof. Eric Tsui, Dr Jing Fu, Ir Prof. WB Lee, Dr Jessica Yip and Ms Debbie Hui

Event fee:

HK$1,500 (22 Aug only)

(Member):

HK$1,200 (22 Aug only)

Registration

Please view here for the leaflet

Details:

3rd International Summer School in Knowledge Management

Building on the success of the previous years, this International Summer School in Knowledge Management (KM) aims to summarize the latest  tools, practice and research in KM which can bring about a change in the learner’s organizations. Planned activities include lectures, workshops, and group reflection.  The program does not require prior knowledge in KM and attendees from both academia and industry are welcome.

Date

Time

Activity

Speaker/ Facilitator

22 Aug

09:30am-10:30am

Managing Knowledge in the age of digitalisation

Prof. Eric Tsui

10:30am-11:15am

Opportunities and Challenges for Managing Knowledge in the Tourism and Hospitality Industry

Dr Jing Fu

11:15am-11:30am

Tea Break

11:30am-12:30pm

Knowledge  Elicitation and Mapping in the Cynefin Framework

Ir Prof. WB Lee &
Dr Jessica Yip

12:30pm-02:00pm

Lunch

02:00pm-05:00pm

Workshop - Lego Serious Play

Ms Debbie Hui

23 Aug

Company Visit to Arup
(Winner of Global (Independent Operating Unit) Most Admired Knowledge Enterprise Award 2015)

 *** KMIRC reserves the right to amend any part of the event format, agenda or programme if necessary at any time.


About the Lectures

Managing Knowledge in the age of digitalisation
Advances in digitalisation, together with mobile computing and intelligent algorithms have lead to the emergence of the networked economy. Value creation in the networked economy is very much based on the creation and exchange of information and knowledge among the relevant parties. This talk will explore the impact of digitalisation on the field of knowledge management and foreshadow fruitful areas of research and practices in the decades to come.

Prof. Eric Tsui
Professor and Director
KMIRC of PolyU

Prof Tsui joined Computer Sciences Corporation (CSC) in 1989 after years of academic research in automated knowledge acquisition, natural language processing, case-based reasoning and knowledge engineering tools. His research strengths include cloud-based business innovation and knowledge services. He has also consulted for many government departments and private organizations in different countries. Prof Tsui is an honorary advisor of KM to the Police College, Hong Kong Police Force. He is a recipient of the KM Leadership Award and KM and Intellectual Capital Excellence Award in 2014 and 2015 respectively.

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Opportunities and Challenges for Managing Knowledge in the Tourism and Hospitality Industry
In a Knowledge-Based Economy (KBE), the economic futures will be determined by people’s ability to wisely use knowledge and technology, as well as maintain and enhance their knowledge capital. The travel and tourism sector is one of first KBE service sectors to apply large-scale utilization of knowledge and technology for the improvement of its products and services. The proper management of tourism business knowledge and technology is crucial to maintain market share and differentiate tourism products and services via the cooperative and competitive relations among a large number of participants in the sector.
The presentation will focus on the following issues:

  • why tourism and hospitality industry is a knowledge-based industry;
  • how KM can be applied to tourism and hospitality industry;
  • challenges and opportunities for managing knowledge in tourism and hospitality industry.

Dr Fu Jing
Program Manager
School of Hotel and Tourism Management of PolyU

Dr Jing Fu is currently working as a program manager of the MicroMasters Program in the School of Hotel and Tourism Management of PolyU.
She received her PhD in Knowledge Management (KM) from Chiang Mai University, Thailand in 2012 and is an Associate Professor of Knowledge Management in Mainland China. During 2012-2014, Dr Fu conducted her post-doc research in Alexander Technological Educational Institute of Thessaloniki, Greece and was invited to the University of Lyon 2, France and the University of New Hampshire, USA as a visiting scholar.  Dr Fu has been appointed as a co-supervisor of the MS program in KM by the Graduate School of Chiang Mai University, Thailand since 2013 and her research interests are KM in tourism and hospitality domains.

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Knowledge Elicitation and Mapping in the Cynefin Framework
How do we organize, analyze and make sense of the external world  depends strongly how do we perceive the problem.  The way knowledge is mapped and represented depends on the underlying causality that is either known, predictable, complicated or complex. The Cynefin framework developed by David J. Snowden categorize four domains of phenomenon  based on  our perception of the cause and effect . In the 1st domain, the cause and effect is repeatable and predictable. The knowledge needed to make the decision can be often represented by concept maps as best practices. In the 2nd domain where the cause and effect could be separated over space and time,  the knowledge can be best represented by cyclic concept maps, which is also known as a causal loop diagram in systems thinking. In the 3rd domain, the cause and effect becomes coherent retrospectively and not repeatable (same input could yield different output), no standard mapping is possible and sense making methodology is advocated instead. Three cases on various projects are illustrated.

Ir Prof. WB Lee
Prof. WB Lee is the Emeritus Professor of PolyU. He has pioneered research and practice of knowledge management in various industrial sectors in Hong Kong which include manufacturing, trading, public utilities and health care

Dr Jessica Yip
Dr Jessica Yip obtained her PhD from PolyU and had worked in KMIRC on various knowledge audit projects in many sectors from transportation to public utility.


About the Workshop

Lego Serious Play
If people and innovation is the key to an organization’s success, how an organization can create an environment that employees live innovation in their daily work? How we can use game to create group value and build collaborative working style, and the most important is how to sustain new behavior to become an organization new culture and strategy?
The half day workshop will introduce Lego Serious Play and let you experience the tool, a new way of communication, unlock players’ new knowledge through touching, looking and listening. It will be a fun and serious gamification journey for everyone to reflect or apply the results on your work or self-development.

Ms Debbie Hui
Training and Development Manager
Kuehne & Nagel Limited

Helping people to help themselves is what Debbie did in the past 15 years in Asia market. She worked in media, property agency, testing and certification industries on training and taught over 1000 people mangers on leadership and soft skills topics. Debbie keens in exploring and sharing new learning approaches, she graduated MSc in Knowledge Management and a certified trainer of Everything DiSC and Lego® Serious Play ®. She is now working in the Kuehne & Nagel Limited as Training and Development Manager.


Enquiries: Miss Trista Lai, Tel: 2766 6588, email: trista.lai@polyu.edu.hk