Chon, K. (2007). Innovations in Professional Education: Practices and Reflections, Giving Exemplary Service to our “Customers”: Bringing the Service Aspect of the Hospitality Industry Alive in the School, Chapter 17, 272-284. Pearson Prentice Hall.
Heung, V.C.S., Zhang, H. & Chen, J. (2008). International franchising: Opportunities for China's state-owned hotels? International Journal of Hospitality Management, 27(3), 368-380.
Dr Ada Lo's PhD dissertation at Oklahoma State University won the UNLV Best PhD Dissertation Award.
