| Service Type | Service Standard |
|---|---|
| Placement of local recruitment advertisement for non-research staff | On Saturday if submission of draft advertisement is received by 12:00 noon on Monday of the same week |
| Issue letter of appointment to new appointees, upon receipt of approval from relevant authorities and funding confirmation | For General Grade & Ancillary Staff: - Within 3 working days For Academic & equivalent Administrative Staff (below Chair Professor level): |
| Issue letter of re-engagement to serving staff, upon receipt of approval from relevant authorities and funding confirmation
Note: for Academic Staff, such service will be processed |
For General Grade & Ancillary Staff: - Within 3 working days For Administrative staff: |
| Issue Staff ID card for permanent staff upon receipt of all necessary supporting documents, e.g. HR Form 45, assumption slip, etc. | Within 2 working days |
| Issue certification of service letter to serving staff (for purposes in relation to work visa application or approved leave, etc.). | Within 3 working days |
| Issue letter confirming the last day of service for staff on resignation upon receipt of Head of Department's endorsement of last day of service of staff concerned | For General Grade & Ancillary Staff: - Within 5 working days For Academic & equivalent Administrative staff: |
| Processing applications for housing benefits including Home Financing Scheme (HFS), Private Tenancy Allowance (PTA), etc. | HFS:
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