Frequently Asked Questions
I. Hall Admission
- Are self-financed students eligible to apply for Student Halls of Residence?
- Are sub-degree students eligible to apply for Student Halls of Residence?
- Can students choose to live one semester only?
- What if I would like to withdraw from hall residence during term time?
II. Hall computer related issues
- How to configure IP Address for my computer?
- How to use Wireless LAN to access Internet?
- How to send print job from my room to the OCE Printer/Copier in 2/F Computer Room?
- What can I do when virus attack my computer?
- Where can I download the anti-virus software?
- User guide of IP Phone set?
- How to keep the information in my computer safe?
III. Hall Fee related issues
- Can I apply for Deferred Payment?
- I used to get nearly maximum grant and loan under the Tertiary Student Finance Scheme - Publicly-funded Programmes (TSFS). Will I be offered additional grant or loan for hall residence?
- Will hall residence have an impact on my application for Government Student Travel Subsidy (STS)?
- If I encounter financial difficulty that affects my studies, where can I seek further financial assistance?
- If I apply for hall residence in the middle of a semester, how my hall fee will be calculated?
- I will leave Hong Kong for a short period. Can I have refund of this period?
IV. Check-out
- What are the check-out procedures and what should I take notice of?
- Can I check-out earlier than the last day of residence without paying the administrative charge?
I. Hall Admission
1. Are self-financed students eligible to apply for Student Halls of Residence?
As confined by the UGC-guidelines, self-financed students are not eligible to hall residence.
2. Are sub-degree students eligible to apply for Student Halls of Residence?
As confined by the UGC-guidelines, sub-degree students are not eligible to hall residence.
3. Can students choose to live one semester only?
When a student apply for hall residence, they are applying for the whole residential year (usually one week before commencement of semester 1 and one week before end of semester 2). If a student withdraws his/her residence due to personal reason, PolyU will charge 14 days of hall lodging fee as administrative charge. The balance will be refunded.
4. What if I would like to withdraw from hall residence during term time?
Hall Resident shall submit his application for the withdrawal in writing, by giving not less than 7 days' notice, to the Warden. The Warden, at his discretion, may grant permission and approve the reimbursement (or remission) of charges paid by (or due from) the resident from a date not earlier than the end of the 7-day notice period, on the conditions that:
- the resident has graduated from the University;
- the resident has withdrawn from the University, or unable to maintain a valid PolyU student registration status;
- the resident receives special University permission due to verified medical, personal or financial hardship.
A Residence Cancellation Fee, as defined in the Schedule of Hall Fees, shall be levied as the administration charge on the resident for withdrawal for reasons other than aforementioned cases.
II. Hall computer related issues
1. How to configure IP Address for my computer?
Configuration Guide for Windows XP / Configuration Guide for Windows Vista
2. How to use Wireless LAN to access Internet?
Configuration Guide for Windows XP / Configuration Guide for Windows Vista
3. How to send print job from my room to the OCE Printer/Copier in 2/F Computer Room?
Please click here for the installation and operation guide.
4. What can I do when virus attack my computer?
Please click here for download the installation guide of the anti-virus software.
5. Where can I download the anti-virus software?
Please click here for download the anti-virus software.
6. User guide of IP Phone set?
Please click here for download the user guide of IP Phone set.
7. How to keep the information in my computer safe?
10 Basic Principles to Protect Your Personal Computer and Data (from ITS)
III. Hall Fee related issues
1. Can I apply for Deferred Payment?
In general, students are expected to secure their own financial resources for hall residence. If students have special reasons for deferring payment, they can write an email to sahall@polyu.edu.hk for application.
2. I used to get nearly maximum grant and loan under the Tertiary Student Finance Scheme - Publicly-funded Programmes (TSFS). Will I be offered additional grant or loan for hall residence?
No for the time being, but the issue is under consideration by the Government.
3. Will hall residence have an impact on my application for Government Student Travel Subsidy (STS)?
Yes. If you take public transport to travel between the hall and PolyU Campus, you are still eligible to apply for the Subsidy. For details about STS, you can visit the homepage of the Government Student Financial Assistance Agency or phone to 2150 6091 (Student Travel Subsidy Section).
4. If I encounter financial difficulty that affects my studies, where can I seek further financial assistance?
You can approach SAO at Room ST314 or phone to 2766-6800.
5. If I apply for hall residence in the middle of a semester, how my hall fee will be calculated?
If you apply for hall residence in the middle of a semester, you are still needed to pay for the Hall Caution Money ($500, refundable) and Hall Function Fee ($50). For the Lodging Fee, it will be calculated from the expected check-in date to the end of the semester.
6. I will leave Hong Kong for a short period. Can I have refund of this period?
The Hall Fee is calculated on an annual basis instead of daily. We are unable to arrange refund for a resident's non-residence for whatever reasons during the residential year.
Residents who choose to withdraw from hall residence before the end of the residential year will be termed as Early Withdrawal and charged an administrative cost of $560.
If a resident choose to withdrawal and re-apply, we respect his/her decision yet the approval of the re-application and timing for re-moving-in will depend on the vacancies. The Hall is unable to commit any place before payment of re-application.
IV. Check-out
1. What are the check-out procedures and what should I take notice of?
Tentative check-out procedures will be as follows:
- Complete and submit "Check-out/Withdrawal Application Form" to G/F Reception Counter
- Make an appointment with Facilities Management Office (FMO) at ext. 0077 for room inventory checking
- Have the room inventory items checked and verified by FMO staff
- Sign on the Inventory Checklist
- Return your resident card and key-card to G/F Reception Counter
2. Can I check-out earlier than the last day of residence without paying the administrative charge?
Yes, to avoid an overwhelming majority of residents checking out on the same day, residents are allowed to check out within the last two weeks of residence if they so prefer. The administrative charge for early check-out during this period will be exempted yet no request for refund of lodging fee will be entertained for this period.
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