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Case 3

Lucy requires a pair of glasses as she cannot see clearly. She visits a local optical shop and asks the optometrist to give her an eye check-up. After a few days, a staff member calls her to collect her glasses, but Lucy finds that she still cannot see clearly while wearing them.

The optometrist tells Lucy that this is normal, since her eyes will need time to adjust.
After several days, Lucy still cannot see clearly with the new glasses, so she decides to seek a second opinion at another optical shop. The results of her eye test this time are different from the previous prescription.

Lucy decides that there is a problem with the standard of care offered by the initial optometrist and she makes a complaint to the Optometrist Board.

What are the ethical issues relating to this case?