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Case 4

Optical shops must register for a license in order to provide or sell contact lenses. It is an illegal act for them to operate without a license, as requisite standards of care must be met and maintained.

One day, Mary visits her local optical shop to attain some contact lenses for the first time. However, as it is busy, the optometrist does not explain to her how to clean or dispose of the lenses properly. Subsequently, Mary suffers from an eye infection and she sues the optometrist by bringing a civil action against the optical shop.

What are the ethical and legal issues relating to this case?