If you forget the password, or if someone else tries to take over your account, you can use the password reset information to recover your PolyU Connect Account.

Go to https://account.live.com, and then sign in with your Windows Live ID (< NetID >@connect.polyu.hk).
Under Password reset information section, you can

1. Add an alternate email address
2. Add a question and secret answer to your account.

(1) To add an alternate email address

• Next to Email, click Add.
• Enter an alternate email address (DON'T use the PolyU Connect email address; as a reset password link will send to this e-mail address and you may not able to login to the account without the new password!), and then retype it.

(2) To add a question and secret answer to your account

• Next to Question, click Change.
• Enter your password.
• Select a question, enter your secret answer, and then click Save.

The PolyU NetID (Network Identity) is your key to all central IT facilities and services on campus. It is your unique personal identifier known by the University's computer systems which will enable you to access their services. While most of the services require your Netpassword for authentication, there are some services that need your PIN as well. The following table shows the authentication type of each of them:

To login to PolyU Connect, please use the following format as your login ID:

NetID@connect.polyu.hk
(note: The NetID should be same as your student number.)

On the contrary, your email address will be in this format:

Preferred Name@connect.polyu.hk
(note: Preferred Name is created during NetID activation. Usually it looks like this: firstname.lastname@connect.polyu.hk)

Though it is still valid for people to send to Netid@connect.polyu.hk, this address is now mainly for system use only.

A list of supported web browsers could be found at the URL http://help.outlook.com/en-US/140/bb899685.aspx

To connect to PolyU's main WiFi network, the PolyUWLAN, please use your NetID together with your Netpassword to authenticate.

For other PolyU's related network, always use NetID@polyu.edu.hk together with your Netpassword to login.

PolyU Connect Service is available to students, alumni, retirees and staff (by application only). Currently, the service is available to students only and it will be extended to other groups of users by phases.

Yes. Your PolyU Connect account is for life time use which can be retained after graduation or retirement.

Please visit http://help.outlook.com/en-us/140/dd630704.aspx for detailed information.

No, data stored on PolyU Connect is NOT backed up. We recommend that you maintain a backup of your critical documents manually.

No, the service provider will not read your emails or documents. For more information, please refer to the vendor's statements at:

• http://privacy.microsoft.com/en-us/default.aspx
• http://privacy.microsoft.com/en-us/fullnotice.aspx

After the termination of the existing Campus Email & Webmail Service, Alumni Email Forward Service and Retiree GW WebAccess-Only Service, PolyU Connect Email is the only official channel that the University will communicate with students, alumni and retirees. Hence you are required to use the PolyU Connect Email service in order not to miss some important messages and announcements from the University.

You can use the "Change your password" function provided in the system to change your password

In case you have forgotten your password, you can use the self-service function to reset the password.

Please refer to the document on "PolyU Connect E-mail User Guide"

http://www.polyu.edu.hk/connect/doc/PolyUConnect_Email_UserGuide.pdf)

You may also ask for help from the ITS Help Center support staff by calling 2766 5900.

Yes. You can use several different POP3 and IMAP4 email programs to connect to PolyU Connect E-mail. The features supported by each email program vary.

Here are connection details for the PolyU Connect Email:

• Email : < NetID >@connect.polyu.hk
• POP incoming server : pod51003.outlook.com:995 (SSL encryption)
• IMAP incoming server : pod51003.outlook.com:993 (SSL encryption)
• SMTP outgoing server : pod51003.outlook.com:587 (TLS encryption)

For information about the features offered by specific POP3 and IMAP4 email programs, please refer to the documentation provided by each program. You may also refer to the document on "Access Your Account Using Other Email Programs"(http://help.outlook.com/en-us/140/cc875899.aspx).

Yes. You can check your emails using a mail client on your smart phone or using your phone's web browser. Push email are also supported. Please refer to the "PolyU Connect Mobile Connection Setup Guide".

Yes. The SPAM filtering feature is included in PolyU Connect E-mail. For more information, see the URL:http://help.outlook.com/en-us/140/dd251294.aspx.

No, data from the PolyU Campus WebMail will not migrate to the PolyU Connect E-mail.
However, you can:

• Forward all old emails from your PolyU Campus WebMail account to the PolyU Connect; or
• Use any POP3 support mail client to download the necessary data from the PolyU Campus Webmail.

You can forward your mails to an alternate account.

Choose "Option"--> "See All Options"--> "Forward your e-mail".

Enter your designated forwarding address in the 'Forward my e-mail to:' text box,

Click the 'Start Forwarding' button to activate the setting.

Please visit http://help.outlook.com for more information.

The following file types are allowed as attachment in PolyU Connect e-mail:

avi, bmp, doc, docx, docm, gif, jpg, mp3, one, ppt, pptx, pptm, pub, png, pdf, rtf, rpmsg, txt, tiff, tif, vsd, wmv, wma, wav, xml, xls, xlsx, xlsm, xlsb, zip.

If you want to send files(s) with file type(s) other than file types listed above, you can use a compress tool to convert it in zip format to send out