FAQ

The PolyU NetID (Network Identity) is your key to all central IT facilities and services on campus. It is your unique personal identifier known by the University's computer systems which will enable you to access their services. While most of the services require your NetPassword for authentication, there are some services that need your PIN as well. The following table shows the authentication type of each of them:

 

NetPassword

PIN

Academic Unix Cluster

 

eStudent

 

Helpcentre Online Tracking Service (HOTS)

 

PolyU Portal

 

PUsecure

 

NetID Management

 

myWeb / myStore

 

Remote Access to Library (for database & journal)

 

Library - myRecord

Your Library PIN

Sport Facility Booking System

 

Student Account Information

 

Turnitin

 

WebCT

 

PolyU Connect

Your password for PolyU Connect

Wireless Network (WiFi)

 

Account Information

Note

Login Account

NetID@connect.polyu.hk

The NetID should be same as your student number.

Email Address

Preferred Name@connect.polyu.hk

Preferred Name is created during NetID activation. Usually it looks like this: firstname.lastname@connect.polyu.hk

Though it is still valid for people to send to NetID@connect.polyu.hk, this email is now mainly for system use only.

If the PolyU Connect Login page cannot be shown and the Staff Email Login page is shown instead, please refer to PolyU Connect Email - Showing Login Page

To connect to PolyU's main WiFi network, the PolyUWLAN, please use your NetID together with your NetPassword to authenticate.

For other PolyU's related network, always use NetID@polyu.edu.hk together with your NetPassword to login.

PolyU Connect Service is available to students, alumni, retirees and staff (by application only). Currently, the service is available to students only and it will be extended to other groups of users by phases.

Yes. Your PolyU Connect account is for life time use which can be retained after graduation or retirement.

No, data stored on PolyU Connect is NOT backed up. We recommend that you maintain a backup of your critical documents manually.

No, the service provider will not read your emails or documents. For more information, please refer to the vendor's statements at:

After the termination of the existing Campus Email & Webmail Service, Alumni Email Forward Service and Retiree GW WebAccess-Only Service, PolyU Connect Email is the only official channel that the University will communicate with students, alumni and retirees. Hence you are required to use the PolyU Connect Email service in order not to miss some important messages and announcements from the University.

You can use the "Change your password" function provided in the system to change your password.

Please refer to PolyU Connect Email User Guide.


In case you have forgotten your password, you could contact the ITS HelpCentre at 2766 5900 or www.polyu.edu.hk/HOTS

Yes. You can use several different POP3 and IMAP4 email programs to connect to PolyU Connect E-mail. The features supported by each email program vary. Here are connection details:

  • Email : < NetID >@connect.polyu.hk
  • POP incoming server : outlook.office365.com:995 (SSL encryption)
  • IMAP incoming server : outlook.office365.com:993 (SSL encryption)
  • SMTP outgoing server : smtp.office365.com:587 (TLS encryption)

For information about the features offered by specific POP3 and IMAP4 email programs, please refer to the documentation provided by each program. You may also refer to http://help.outlook.com/en-us/140/cc875899.aspx.

Yes. You can check your emails using a mail client on your smart phone or using your phone's web browser. Push email are also supported. Please refer to PolyU Connect Mobile Connection Setup Guide.

Yes. The SPAM filtering feature is included in PolyU Connect E-mail.
For more information, see http://help.outlook.com/en-us/140/dd251294.aspx..

You can forward your mails to an alternate account.

  1. Choose Options > See All Options > Forward your e-mail
  2. Enter your designated forwarding address in the Forward my e-mail to
  3. Click the Start Forwarding to activate the setting

The following file types are allowed as attachment in PolyU Connect e-mail: avi, bmp, doc, docx, docm, gif, jpg, mp3, one, ppt, pptx, pptm, pub, png, pdf, rtf, rpmsg, txt, tiff, tif, vsd, wmv, wma, wav, xml, xls, xlsx, xlsm, xlsb, and zip.


If you want to send files(s) with file type(s) other than file types listed above, you can use a compress tool to convert it in zip format before sending.