April 2010


Progress of Administrative Computing Infrastructure and Information System Development for 334 Implementation
How to Speed up GroupWise WebAccess Connection
Have Difficulties Retrieving PolyU E-mails? Set up Your E-mail Client for SSL
1,300 Wireless Access Points for Convenient Network Connection
May Staff IT Training Programmes
Updated Price List for Adobe Software Licences

Good Practices to Protect Your Online Banking Activities


Protect Your Online Banking Activities


It’s convenient and it’s available 7 x 24. That’s why online banking has been growing exponentially during the past decade. To avoid common security and data privacy problems while banking online, here are some good practices you can follow to protect yourself:



Adopt a hard-to-guess login password – This is the first line of defense for your online bank account. Never use a password containing personal information such as date of birth, HKID No., etc. which is easy to guess. Also, it’s not advisable to use the same password for your bank account which you use for other Internet services / connection.  


Memorize your account password Never write your account password anywhere, neither on paper nor electronically. It’s also important not to configure your browser to ‘remember’ your password.


Never use public PCs for online banking – To avoid unauthorized access to your account, never use PCs at public locations such as Internet cafe, public library, airport lounge, etc. for Internet banking.   


Check your account balance regularly – Look for any unauthorized transactions in your bank account and report the case, if any, to the bank immediately.


Beware of fraudulent websites – To trick you into rendering your personal information, hackers may create fraudulent website with very similar URL and user interface with the bank’s official website. Always access the bank website by correctly typing the URL in the address field instead of clicking any link or icon provided in e-mail.  


Never respond to e-mail asking for account information Legitimate organizations will never ask for user ID or password via e-mail.    


Log out from your account after use – Always click the ‘logout’ button on the bank website to end your login session. Don’t simply click the ‘X’ button of your browser.   


Regularly clear the temporary files, cache, cookies, etc. of your browser - This would clear your account information that may have been stored in the browser, so as to avoid others from accessing your bank account.  


Install anti-virus and anti-spyware programs on your PC – This would protect your computer and the data thereon against unauthorized access. Keep the programs up-to-date by turning on the automatic update feature. 



Progress of Administrative Computing Infrastructure and Information System Development for 334 Implementation


Update on Academic Computing Infrastructure and Information System Development for 334 Implementation

Both the Administrative Computing Infrastructure (ACI) Project and the Information System Development Project for 334 implementation are progressing on schedule.

For the ACI project, the required hardware for phase 1 of the project, including the HP blade servers, SAN storages, backup equipment, etc. have been delivered in April and the User Acceptance Testing (UAT) has been completed. The installation design for the hardware has also been confirmed and full installation and implementation will follow in the coming weeks.

In addition, the requirement collection and design phases for the middle tire web/application server are in progress, and the application server software based on IBM WebSphere will be installed upon completion of hardware installation.

As for the Information System Development project, the development of the AS admission administration is in progress. The interface of the system with the Student Accounts System has also been confirmed and is under development; and UAT of the system is expected in July 2010. The Student Administration System is under requirement analysis stage and the detailed design stage will follow as scheduled. 

Deployment of Virtualization Technology on Campus - VMware Software


Site Licence Arrangement for VMware Software

Under the coordination of the Joint Universities Computer Centre (JUCC), the University has entered into a 3-year site licensing agreement for VMware software to facilitate the deployment of virtualization technology on campus.

VMware is a virtualization solution which enables users to run multiple virtual machines on a single physical machine, sharing the resources of that single computer across multiple environments.

Products covered under the agreement include:

VMware vCentre Server

VMware vCentre Server Standard (including VMware vCentre Converter)


VMware vSphere

VMware vSphere Enterprise:

  • VMware ESX or VMware ESXi, including WMware vStorage VMFS (Virtual Machine File System)
  • VMware Distributed Resource Scheduler (DRS), including Distributed Power Management
  • VMware Storage VMotion
  • VMware VMotion
  • VMware vShield Zones
  • VMware Data Recovery
  • VMware Fault Tolerance
  • VMware High Availability
  • VMware vStorage Thin Provisioning
  • VMware Consolidated Backup
  • VMware vStorage APIs
  • Hot Add
  • VMware vCentre Update Manager
  • VMware vCentre Agent
  • VMware Virtual SMP (4-way)
  • VMsafe

Arrangements to avail the VMWare products to departments and users as well as a briefing to introduce the products are underway. In the mean time, interested departments may contact the ITS Help Centre at Ext. 5900 for more information.


How to Speed up GroupWise WebAccess Connection


Launched last year, GroupWise 7 WebAccess (http://inet.polyu.edu.hk) provides similar functionalities and user interface (UI) as the GroupWise client. As more graphics are included in the new UI, some users have experienced slow response when connecting to GroupWise WebAccess while away from office or overseas.

Here are some simple tips to 'tune down' the graphic overhead and improve the connection speed:

Tip #1

  • At the GroupWise WebAccess login screen, clickSettings
  • Under ‘Connection Speed’, select ‘Low (Dial-up)’ instead of ‘High (Broadband)’
GroupWise WebAccess

Tip #2

If you don't mind to work without the graphic icons, you may select ‘Use the basic interface’ which will further enhance the performance.


Have Difficulties Retrieving PolyU E-mails? Set up Your E-mail Client for SSL




Recently, some users may have difficulties connecting to the Campus E-mail System or GroupWise using e-mail client programmes such as Outlook Express, Eudora, Thunderbird, etc. Why is that so?

It is because we have upgraded our e-mail servers to support Secure Socket Layer (SSL), in order to protect the privacy of the NetPasswords during the transmission over the Internet.

To retrieve messages from the Campus E-mail System and GroupWise, you need to reconfigure your e-mail client programme by following the steps here.

Upon completion, press Send or Retrieve and you will be able to retrieve your messages again.



1,300 Wireless Access Points for Convenient Network Connection


1,300 Wireless Access Points


To facilitate convenient wireless network connection, a total of around 1,300 wireless access points (AP) have been installed throughout the campus. These include 400 newly installed APs which are based on the IEEE 802.11n wireless networking standard for enhanced WiFi coverage and network data transfer throughput.

Currently, both WPA (WiFi Protected Access) and WPA2 security protocol are supported to provide better security while ensuring compatibility for older devices. For 802.11n users, if you encounter any connection problems, please set the Network Authentication type of your device to WPA2 (i.e. Data encryption to AES) by following the procedure here.

If you find any signal dead spots or have any comments on the wireless network connection service, please feel free to call our Help Centre hotline at 2766 5900.


May Staff IT Training Programmes


Training Workshops


You may view the full list of workshops offered in May and make online enrolment via the Staff IT Training Workshop Enrolment System. You will be notified instantly of the enrolment results.


Online Courses

 May Online Courses


Access 2007: Level 1, 2, 3 & 4


Access 2007: New Features


Acrobat 9.0 Pro: Level 1  & 2


Excel 2007: Level 1, 2, 3 & 4


Excel 2007: New Features


Excel 2007: VBA http://learning.newhorizons.com/images/one.gif


GroupWise 7.0 Level 1-1: Using GroupWise E-mail


GroupWise 7.0 Level 1-2: Organizing E-mails and Address Book in GroupWise


GroupWise 7.0 Level 1-3: Using GroupWise Calendar and Resources


GroupWise 7.0 Level 2-1: Exploring Advanced Mail and Message Features


GroupWise 7.0 Level 2-2: Exploring WebAccess, Rules and Access Rights


PowerPoint 2007: Level 1 & 2


PowerPoint 2007: New Features


Project 2007: Level 1 & 2


Publisher 2007


Security Awareness (Part 1): Protecting Information and Countering Social Engineering


Security Awareness (Part 2) : Maintaining Computer and File Security


Security Awareness (Part 3): Promoting E-mail Security and Proper Responses to Security Incidents


SharePoint Designer 2007: Level 1  & 2

What's New in Visio 2007


Windows Vista: New Features


Word 2007: Level 1, 2 & 3


Word 2007: New Features

Please click here for the detailed description of each course. To enrol, please complete and return the web-based proforma reply and you will be informed of the enrolment results in early May via e-mail.

Ext Enquiries: 4566



Updated Price List for Adobe Software Licences



Under the Adobe Open Options Contractual Licence Programme (CLP), departments can enjoy educational discount for a list of common Adobe software licences.

The latest price list for the CLP programme, including prices for the newly released CS5 series (English version only), has been posted under the 'Software Licence' section of the ITS website. Click here to retrieve the latest price list.

Departments are reminded that the maintenance option (valid until end January 2012) must be purchased at the same time with the licences and the concurrent licence can only be used for teaching/training purposes.

For purchase of Adobe software licences under the CLP Programme, please raise PR to the Finance Office for placing order with Jardine OneSolution (HK) Limited. For easy reference, please quote the Blanket Purchase Agreement No. 2903128 in the PR.

SCC Now in 24-hour Service


SCC Now in 24-hour Service

Just to remind you that the 3/F of our Student Computer Centre (SCC) at the Li Ka Shing Tower is now providing 24-hour service till the end of the examination period on 15 May 2010 (Saturday).

We are at your service whenever you need us!